So you got a negative online review? ☹️ Deep breaths. Receiving and then responding to a negative review online is an emotional process. As a digital marketing consultant, my job sometimes morphs from bringing in online leads to becoming a small business negative review response therapist. Just last month, I got a negative review alert […]
How To Respond to Positive Online Reviews (yes, you should!)
Positive online reviews are online marketing gold. Whether the reviews are on Facebook, Google, Yelp, or other industry websites, 5-star reviews help build your reputation, increase trust, and encourage future customers to reach out to you. You want to do anything you can to show that you appreciate 5-star reviews, in order to encourage more… […]
